Frequently Asked Questions

Frequently asked questions

• How do I book a lab test with INDI LAB?
  Search for a test or package, add it to your cart, choose home sample collection, pick a date and time, enter patient details, and confirm your booking.
• Do you provide home sample collection?
  Yes. Home sample collection is available across our primary service area. A trained phlebotomist will visit your address at the selected time slot.
• Do I need to fast before a blood test?
  Fasting requirements depend on the test. The test detail page lists the recommended preparation. If in doubt, ask your referring doctor.
• How long does it take to receive my report?
  Most routine reports are delivered within 24 hours of sample collection. Some specialised tests may take longer — this is noted on the test detail page.
• How can I download my report?
  Once your report is ready, you can view and download it from the Reports section of your account.
• How is payment handled?
  We support common digital payment methods. Payment gateway integrations are configured at the time of booking.
• Can I cancel a booking?
  Yes, you can cancel a booking before the sample collection step. Please refer to our Cancellation Policy for details.
• How do I reschedule a booking?
  Rescheduling is supported through your account dashboard up to a defined cut-off time before the slot.
• Is my data safe?
  Patient information is handled with appropriate safeguards. Refer to our Privacy Policy for details.
• Which areas do you serve?
  We currently focus on Kolkata and nearby service areas. Coverage is being expanded.